Refund policy

Refunds and Returns:

We do not accept returns or refunds on handmade and personalised items unless an item is faulty or damaged as all orders are made to order. However if you have any problems, questions or queries with your order then please get in touch with us through email: kokoandrai@outlook.com 

If an item is faulty or damaged you will have 14 days from the day you receive the item to contact us. We will require photographic proof of the faulty or damaged item. We then will need you to return the item to us for review (Return postage is to be covered by customer) Once we have reviewed the product, you will be fully refunded within 14 days of us receiving the product back.